Privacy Policy

Introduction and is owned and operated by Sunrise Zencity PLT (“Zencity” or “we”), a company registered in Malaysia. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service available from the website located at and (“Site”). References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. By visiting the Site, guest or merchant (“you”) are consenting to the collection, use, disclosure and processing of your Personal Data as described in this Privacy Policy.

On occasion, Rewardstays may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Rewardstays will also prominently post such material changes prior to implementing the change. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

Information We Collect

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: 

your name, address, phone number, email address, cookies and usage data. 

We also collect non-personally identifiable information including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data (“Usage Data”) through Google Analytics, a service offered by Google that tracks and reports website traffic and information.

Protecting Your Personal Data

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, Rewardstays currently uses Secure Socket Layer technology to encrypt credit card information during transit. Our payment gateway is PCI Compliant.

How We Use the Information We Collect

We use Personal Data and other information collected through the Site (a) to register you with the Site and create your user account, (b) to provide you with the requested services (mainly to process and confirm your reservation with the accommodation) after verifying your credentials, (c) to provide you with information about our services on the Site or on other websites and to communicate with you to the extent necessary to provide such requested services, (d) to build features that will make the services available on the Site easier to use and (e) for an improved user experience and general optimization purposes or (f) to contact you in case there is any issue with your booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, Rewardstays may contact you to request feedback on your experience in using the Site, to assist us in improving the Site, to send newsletters to you as a Site user. The confirmation emails and text messages sent after your booking and the guest review emails sent after your departure respectively are not marketing messages as these are part of your accommodation reservation process.

Sharing Your Personal Data

Rewardstays may share your Personal Data with suppliers such as accommodation properties and other third parties we appoint to perform services on our behalf, such as third party loyalty and referral programs, web hosting, data analysis, marketing (also on the websites of such third parties), customer care, and payment services and related services. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions. Save for disclosures mentioned in this Privacy Policy or as required or permitted by law in any relevant jurisdiction as mentioned below and the disclosure of your Personal Data and information required for completing your booking with the relevant hotel of your choice and the sharing of certain Personal Data with selected partners where relevant (your details will be used for reporting and analysis purposes only), we will not disclose your Personal Data to third parties without your consent. However, we reserve the right to disclose your Personal Data to our affiliated (group) companies (inside and outside your home country), including our affiliated (group) companies’ employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform the services requested by you (including customer services) and internal (audit/compliance) investigations. Rewardstays may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our products or to protect the rights, property or safety of Rewardstays, our users or others. In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

Our Policy Concerning Cookies and Page Tags

By visiting our Site, you consent to the usage of cookies and tags as described below. Our Site uses session and persistent cookies as well as page tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Both cookies and page tags may be from Rewardstays and/or third party vendors we have chosen to work with. Session cookies disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

Cookie, Page Tag and Data Use

In operating the Websites, we also use “cookies.” Cookie is a text file that is placed on your computer’s memory to store your preferences when you visit the Websites. Our cookies help provide additional functionality to the Websites and help us analyze Websites usage more accurately. You may turn off the cookies function from your computer. We recommend that you turn on the Cookie function to enhance your usage of our Websites as below:

  • Rewardstays Cookies
    Rewardstays uses a session cookie to keep you logged in throughout your visit to the Site. Rewardstays uses persistent cookies to “personalize” the Site for each user by remembering information about the user’s visit to and activities on the Site, e.g., your log-in details so that you do not need to re-enter them at your next visit to the Site. Rewardstays also uses persistent cookies or page tags to analyze your surfing behavior and your visit to the Site enabling us to improve the Site and our services and to tailor our advertising (via email, on our Site, and on other websites) according to the interests of our users. Such cookies and page tags gather information about the pages you visited on the Site and the searches you performed.
  • Advertising
    Rewardstays may use a combination of the above cookies and page tags to tailor your experience with our Site and our ads to your preferences. We use display and search remarketing to tailor ad content for a better experience.
    Where other advertising may not require the use of cookies or page tags, third party data is used to determine when a Rewardstays ad will be shown.
    Rewardstays takes reasonable efforts not to collect, and to prevent the use of personally identifiable information in third party advertising solutions, unless you have authorized this. To opt out of the collection of information by third parties for advertising purposes, please click on one or more of the third party links in the above “Opt Out Tools” section.
  • Advertising and content on other websites
    Rewardstays uses 3rd party tools to distribute ads on a variety of websites. Rewardstays neither supports nor endorses the goals, causes or statements of the websites which display our advertisements.

How You Can Access or Change Your Personally Identifiable Information

If you wish to update any Personal Data you have previously provided, or to exercise any right of access, correction, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us via our Contact Us. Information allowing rewardstays to sufficiently identify you should be provided when submitting an access or correction request. Failure to sufficiently provide such information in allowing us to identify you will result in the refusal of your access and/or correction request. Please also feel free to contact us if you have any questions about rewardstays’s Privacy Policy or the information practices of this Site. you may send an email to:

A Special Note About Minors (children under the age of 18)

Persons under the age of 18 are not eligible to use the services on our Site. Minors can normally accompany their parent(s) or legal custodian(s) who have booked accommodation, except where indicated otherwise in the accommodation property policies. We encourage parent(s) and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Data to us through the Websites or through any other means without the prior permission of the parents or legal guardians.

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